Creating Groups

Groups let you combine sets of users who have similar skills or who focus on a particular area or set of clients. For example, a group can contain a group of users who specialize in technical support or belong to the same operational team. Groups can be added by an Administrator user.

Create a Group

To create a group using the configuration console:

1. Go to User Management > Groups.
2. Click Create.
3. Enter a Name for the group.
4. Optionally, enter a brief Description for the group.
5. Click Submit.

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You might also be interested in:

• Assigning Presence Reason Lists to a Group
• Assigning Outbound Identifiers Lists to a Group
• Adding Users to Groups
• Creating Skills
• Adding Users